Refund & Cancellation Policy

Last updated: 23 October 2026

Masterclass (₹199)

• Full refund if you cancel up to 24 hours before the scheduled session — email us with your payment reference.
• No refund for cancellations within 24 hours of the session or after attending.
• If we cancel or reschedule and the new date doesn't work for you, you get a full refund — always.
• If you enrol in the cohort, your ₹199 is fully adjusted against the cohort fee as described at the Masterclass.

Cohort course

• Full refund if you cancel up to 7 days before the cohort start date.
• Cancel within 7 days of the start date, or after the first live session: refund of the fee minus a flat 10% administrative charge, provided the request reaches us before the second live session.
• After the second live session: no refund, since materials and recordings have been delivered.
• If we cancel a cohort before it begins, every registrant receives a full refund.

How refunds are processed

Email hello@11nines.tech from your registered email with your name and Razorpay payment ID. Approved refunds are initiated within 7 working days and are returned by Razorpay to your original payment method; banks may take an additional 5–7 working days to credit.

Failed or duplicate payments

If money was debited but you did not receive a registration confirmation, don't worry — failed transactions are normally auto-reversed by Razorpay/your bank within 5–7 working days. Duplicate payments, once verified, are refunded in full.